Ordering API overview

What is Ordering API?

Amazon Business Ordering API allows you to automate your ordering process by integrating your purchasing system with Amazon Business. Your business customers will place orders in the Amazon Business marketplace without visiting Amazon Business or leaving your purchasing system. With Amazon Business Ordering API, your organization and business customers will save time, effort, and reduce repetitive work.

👍

Test this API in the Amazon Business API Explorer!

Benefits of Ordering API

Amazon Business Ordering API provides your organization and your business customers these benefits:

Synchronous order response

Ordering API enables synchronous order responses, improving the customer shopping experience. It eliminates the order response wait time that takes five minutes to couple of hours, resulting in order rejection at times.

Enhanced security

Ordering API uses OAuth 2.0 security protocol that is based on Login With Amazon (LWA). In this model, Amazon Business user account authorizes your application (app) by interacting with pages displayed by Amazon Business and your website. For more information on the OAuth workflow, see Third-party website authorization workflow.

Improved developer experience

Ordering API uses OpenAPI to define our contract. OpenAPI makes it easy for integrators to generate their client code for most programming languages by using readily available tools.

Order information, notifications, and updates

Ordering API helps your customers get order information, such as expected delivery date range, shipment tracking ID, and carrier name. This API also offers an optional subscription to Amazon Simple Notification Service (SNS). By subscribing to Amazon SNS, your customers will receive real-time order updates. Refer to What is Amazon SNS? for more information.

How Ordering API works

You can place orders and retrieve order status by calling Ordering API.

Operations

Ordering API provides two operations:

OperationMethodPathDescription
placeOrderPOST/ordering/2022-10-30/ordersPlaces an order with the attributes and expectations from the order request.
orderDetailsGET/ordering/2022-10-30/orders/{externalId}Retrieves order details by the order's external ID.

Placing an order with the Ordering API placeOrder operation requires the following details:

  • a unique user-defined identifier
  • line items to be included in the purchase order
  • attributes containing properties that a customer would select during the ordering flow, such as the shipping address and payment method
  • expectations about the order that the customer does not directly control, such as the unit price

After a successful placeOrder request, Ordering API attempts to fulfill the order given the product identifiers, expectations, and attributes present in the request. The way the order is fulfilled depends on the details provided in the request and the safeguards present in your Amazon Business account. For more information, see Safeguards.

Once an order is placed, you can call the orderDetails operation and provide the ID for your desired order to retrieve the order status. This status update includes details such as the order’s shipping status and expected delivery date.

Available regions

Ordering API is available in the following regions and marketplaces:

RegionMarketplaces
NAUS, CA, MX
EUUK, DE, FR, IT, ES, IN
FEJP, AU

Polymorphism

Attributes and expectations in Ordering API are polymorphic. This means there are many specific subtypes of an attribute or expectation. When an attribute or expectation is required in a request, a specific subtype is selected in its place. The subtype's schema name must be passed as a discriminator to indicate which subtype it is. For example, a request to pass an order-level SelectedProductReference attribute would look like this:

{
  "externalId": "[oroder-12345]",
  "lineItems": [],
  "attributes": [
    {
      "attributeType": "SelectedProductReference",
      "productReference": {
        "productReferenceType": "ProductIdentifier",
        "id": "[asin]"
      }
    }
  ],
  "expectations": []
}

The attributeType property contains the exact, case-sensitive schema name of the subtype, SelectedProductReference. This is in addition to the actual contents of the attribute, which is the value of the productReference property.

The value of the productReference property is of type ProductReference, which is polymorphic, hence the productReferenceType discriminator property. The concrete subtype used is ProductIdentifier, which contains the product’s ASIN. It’s unacceptable to pass a value other than a defined subtype schema name in a discriminator property because it will result an error. It’s unacceptable to pass the supertype schema name in the attributeType discriminator property.

Safeguards

Product price and availability changes over time. Ordering API accommodates this variation by working in conjunction with order safeguards. Safeguards are constraints between the customer's expectations and Amazon Business order fulfillment. For example, you could define a safeguard so that if an item unit price increases by more than 20%, Ordering API rejects the line item.

If the safeguards are turned on, the constraints are evaluated against the customer's expectations and the Amazon Business order fulfillment. The API request will include a unit price expectation for each line item.

Here are the safeguards that get evaluated against expectations.

SafeguardExpectation
Item priceExpectedUnitPrice at line item level.
Item subtotalExpectedCharge at line item level.
Order totalExpectedCharge at order level.
{
  "externalId": "[order-12345]",
  "lineItems": [
    {
      "externalId": "[line-item-1]",
      "quantity": 5,
      "attributes": [
        {
          "attributeType": "SelectedProductReference",
          "productReference": {
            "productReferenceType": "ProductIdentifier",
            "id": "[asin]"
          }
        }
      ],
      "expectations": [      
    {
     "expectationType": "ExpectedUnitPrice",
          "amount": { 
       "currencyCode": "USD",
            "amount": 10.00
          }
        }
      ]
    }
  ],
  "attributes": [],
  "expectations": []
}

In the example, the request is for five units of a single product with ASIN, [asin], with an expected price of $10.00 for each unit. The order-level attributes and expectations are omitted for simplicity. Ordering API will evaluate the request against actual offerings. If the price of the item doesn't exceed $12.00, Ordering API will place an order. That is 20% more than expected. If no offering is below $12.00, Ordering API rejects the line item but will continue to process other line items. If there are no other line items, Ordering API will reject the order.

{
  "externalId": "line-item-1",
  "acceptedItems": [],
  "rejectedItems": [
      {
          "quantity": 5,
          "artifacts": [
              {
                  "rejectionArtifactType": "RejectionGroup",
                  "supportingArtifacts": [
                      {
                          "rejectionArtifactType": "RejectionMessage",
                          "message": "Insufficient stock or no offer complies with your safeguards."
                      },
                      {
                          "rejectionArtifactType": "RejectionCode",
                          "code": "008-007"
                      }
                  ]
              },
              {
                  "rejectionArtifactType": "UnavailableQuantity",
                  "quantity": 5
              }
          ]
      }
  ]
}

Seller Substitutions

The Seller Substitutions safeguard allows you to get substitute items from other sellers when an item is unavailable. This safeguard can affect how Ordering API selects buying options (offers for an item on the Amazon Business catalog) to fulfill an order request.

Ordering API selects the buying option for an order line item based on a combination of the following details:

  • The product in the request, identified by the ASIN in the SelectedProductReference attribute.
  • The buying option in the request, identified by the offer ID in the SelectedBuyingOptionReference attribute.
  • The configuration of the Seller Substitutions safeguard.

If a valid buying option is present in the request, Ordering API will perform the following actions:

  1. Select as much quantity of this buying option as possible. Note that the constraints within the Seller Substitutions safeguard do not apply here.
  2. If any quantity remains unfilled for the line item (either because Amazon didn’t have enough quantity available, or because the buying option reference was invalid) and Seller Substitutions are enabled, Ordering API will perform the following actions:
    1. Find substitute buying options based on the product reference in the request, filtered as specified in the Seller Substitutions safeguard.
    2. Fill the remaining quantity for the line item by selecting buying options in descending order of preference (typically, this is in ascending order of price; more generally, we try to maximize the quantity filled within the customer’s safeguard tolerances).
  3. If any quantity remains unfilled after substitution, proceed according to the configuration of the Low stock and Item unavailable safeguards.

If a buying option reference is not present in the request or is invalid, Ordering API proceeds from Step 2 above.

Example 1:

The request contains a product reference [ASIN] and a valid buying option reference [Buying Option ID] that has 5 or more quantity available. The buying option has a price of $9.99, which is within the tolerances allowed by customer-configured unit price safeguards. This buying option is used to fill all the quantity in the request, yielding a subtotal of $49.95 (5 * $9.99).

Click to expand
{
    "externalId": "line-item-1",
    "quantity": 5,
    "attributes": [
        {
            "attributeType": "SelectedProductReference",
            "productReference": {
                "productReferenceType": "ProductIdentifier",
                "id": "[ASIN]"
            }
        },
        {
            "attributeType": "SelectedBuyingOptionReference",
            "buyingOptionReference": {
                "buyingOptionReferenceType": "BuyingOptionIdentifier",
                "id": "[Buying Option ID]"
            }
        }
    ]
}
{
    "externalId": "line-item-1",
    "acceptedItems": [
        {
            "quantity": 5,
            "artifacts": [
                {
                    "acceptanceArtifactType": "UnitPrice",
                    "amount": {
                        "currencyCode": "USD",
                        "amount": 9.99
                    }
                },
                {
                    "acceptanceArtifactType": "Charge",
                    "category": "SUBTOTAL",
                    "amount": {
                        "currencyCode": "USD",
                        "amount": 49.95
                    }
                }
            ]
        }
    ],
    "rejectedItems": []
}

Example 2:

The request contains a product reference [ASIN] and a valid buying option reference [Buying Option ID] that has only 3 quantity available. Seller Substitutions are enabled, so 2 remaining quantity is filled by the cheapest available marketplace offer, at a price of $10.99. This yields a subtotal of $51.95 (3 $9.99 + 2 $10.99).

Click to expand
{
    "externalId": "line-item-1",
    "quantity": 5,
    "attributes": [
        {
            "attributeType": "SelectedProductReference",
            "productReference": {
                "productReferenceType": "ProductIdentifier",
                "id": "[ASIN]"
            }
        },
        {
            "attributeType": "SelectedBuyingOptionReference",
            "buyingOptionReference": {
                "buyingOptionReferenceType": "BuyingOptionIdentifier",
                "id": "[Buying Option ID]"
            }
        }
    ]
}
{
    "externalId": "line-item-1",
    "acceptedItems": [
        {
            "quantity": 3,
            "artifacts": [
                {
                    "acceptanceArtifactType": "UnitPrice",
                    "amount": {
                        "currencyCode": "USD",
                        "amount": 9.99
                    }
                },
                {
                    "acceptanceArtifactType": "Charge",
                    "category": "SUBTOTAL",
                    "amount": {
                        "currencyCode": "USD",
                        "amount": 29.97
                    }
                }
            ]
        },
        {
            "quantity": 2,
            "artifacts": [
                {
                    "acceptanceArtifactType": "UnitPrice",
                    "amount": {
                        "currencyCode": "USD",
                        "amount": 10.99
                    }
                },
                {
                    "acceptanceArtifactType": "Charge",
                    "category": "SUBTOTAL",
                    "amount": {
                        "currencyCode": "USD",
                        "amount": 21.98
                    }
                }
            ]
        }
    ],
    "rejectedItems": []
}

Example 3:

The request contains a product reference [ASIN] and a valid buying option reference [Buying Option ID] that has only 3 quantity available. Seller Substitutions are disabled, so the 2 remaining quantity is rejected. This yields a subtotal of $29.97 (3 _ $9.99).
Note that which portion of the order is rejected may change based on the value of the Low stock and Item unavailable safeguards. It is possible for just the unfilled quantity, whole line item, or even the entire order to be rejected.

Click to expand
{
    "externalId": "line-item-1",
    "quantity": 5,
    "attributes": [
        {
            "attributeType": "SelectedProductReference",
            "productReference": {
                "productReferenceType": "ProductIdentifier",
                "id": "[ASIN]"
            }
        },
        {
            "attributeType": "SelectedBuyingOptionReference",
            "buyingOptionReference": {
                "buyingOptionReferenceType": "BuyingOptionIdentifier",
                "id": "[Buying Option ID]"
            }
        }
    ]
}
{
    "externalId": "line-item-1",
    "acceptedItems": [
        {
            "quantity": 3,
            "artifacts": [
                {
                    "acceptanceArtifactType": "UnitPrice",
                    "amount": {
                        "currencyCode": "USD",
                        "amount": 9.99
                    }
                },
                {
                    "acceptanceArtifactType": "Charge",
                    "category": "SUBTOTAL",
                    "amount": {
                        "currencyCode": "USD",
                        "amount": 29.97
                    }
                }
            ]
        }
    ],
    "rejectedItems": [
        {
            "quantity": 2,
            "artifacts": [
                {
                    "rejectionArtifactType": "RejectionGroup",
                    "supportingArtifacts": [
                        {
                            "rejectionArtifactType": "RejectionMessage",
                            "message": "Insufficient stock or no offer complies with your safeguards."
                        },
                        {
                            "rejectionArtifactType": "RejectionCode",
                            "code": "008-007"
                        }
                    ]
                },
                {
                    "rejectionArtifactType": "UnavailableQuantity",
                    "quantity": 2
                }
            ]
        }
    ]
}

Example 4:

The request contains a product reference [ASIN] and no buying option reference. Seller Substitutions are enabled, so all 5 quantity is filled using the cheapest available marketplace offers; the cheapest available offer has a price of $10.99, but only 4 quantity. The remaining single quantity is filled using the next available marketplace offer, at a price of $11.99. This yields a subtotal of $55.95 (4 $10.99 + 1 $11.99).

Click to expand
{
    "externalId": "line-item-1",
    "quantity": 5,
    "attributes": [
        {
            "attributeType": "SelectedProductReference",
            "productReference": {
                "productReferenceType": "ProductIdentifier",
                "id": "[ASIN]"
            }
        }
    ]
}
{
    "externalId": "line-item-1",
    "acceptedItems": [
        {
            "quantity": 4,
            "artifacts": [
                {
                    "acceptanceArtifactType": "UnitPrice",
                    "amount": {
                        "currencyCode": "USD",
                        "amount": 10.99
                    }
                },
                {
                    "acceptanceArtifactType": "Charge",
                    "category": "SUBTOTAL",
                    "amount": {
                        "currencyCode": "USD",
                        "amount": 43.96
                    }
                }
            ]
        },
        {
            "quantity": 1,
            "artifacts": [
                {
                    "acceptanceArtifactType": "UnitPrice",
                    "amount": {
                        "currencyCode": "USD",
                        "amount": 11.99
                    }
                },
                {
                    "acceptanceArtifactType": "Charge",
                    "category": "SUBTOTAL",
                    "amount": {
                        "currencyCode": "USD",
                        "amount": 11.99
                    }
                }
            ]
        }
    ],
    "rejectedItems": []
}

Example 5:

The request contains a product reference [ASIN] and no buying option reference. Seller Substitutions are disabled, leaving no source of buying options, so all 5 quantity is rejected.
Note that this may also result in the entire order being rejected, depending on the configuration of the Low stock and Item unavailable safeguards.

Click to expand
{
    "externalId": "line-item-1",
    "quantity": 5,
    "attributes": [
        {
            "attributeType": "SelectedProductReference",
            "productReference": {
                "productReferenceType": "ProductIdentifier",
                "id": "[ASIN]"
            }
        }
    ]
}
{
    "externalId": "line-item-1",
    "acceptedItems": [],
    "rejectedItems": [
        {
            "quantity": 5,
            "artifacts": [
                {
                    "rejectionArtifactType": "RejectionGroup",
                    "supportingArtifacts": [
                        {
                            "rejectionArtifactType": "RejectionMessage",
                            "message": "Insufficient stock or no offer complies with your safeguards."
                        },
                        {
                            "rejectionArtifactType": "RejectionCode",
                            "code": "008-007"
                        }
                    ]
                },
                {
                    "rejectionArtifactType": "UnavailableQuantity",
                    "quantity": 5
                }
            ]
        }
    ]
}

Result

An order is processed while containing a subset of the requested line items or the requested quantity for those line items. This means parts of the order get rejected. Ordering API will show which part of the order gets rejected with artifacts.

The Ordering API result will consist of:
• line items with accepted and rejected portions
• acceptance artifacts
• rejection artifacts

In the example, discussed in Safeguards section, a line item was rejected because of an item price constraint. But because there are other line items, Ordering API will continue to process the other line items in the request.

📘

In the Mexico region, orders placed via Ordering API will generate PDF Facturas electrónicas (CFDI) . These invoices will be accessible in the Your Orders screen. For more information, see Amazon Business Mexico support .

Complete fulfillment

Line items are broken up into accepted portions (quantity that is available), and rejected portions (quantity that isn’t available). The net quantity across all these items for a single line item will add to the originally requested quantity.

{
  "externalId": "[order-12345]",
  "lineItems": [
    {
      "externalId": "line-item-1",
      "quantity": 5,
      "attributes": [
        {
          "attributeType": "SelectedProductReference",
          "productReference": {
            "productReferenceType": "ProductIdentifier",
            "id": "[asin]"
          }
        }
      ]
    }

  ],
  "attributes": [],
  "expectations": []
}

This is a request for five units of a single product with ASIN, [asin]. The order-level attributes and expectations were omitted for simplicity. The response means all five units of the product are available.

{
  "lineItems": [
    {
      "externalId": "line-item-1",
      "acceptedItems": [
        {
          "quantity": 5,

          "artifacts": [
            {
              "acceptanceArtifactType": "Charge",
              "category": "SUBTOTAL",
              "type": "PRINCIPAL",
              "amount": {
                "currencyCode": "USD",
                "amount": 9.99
              }
            }
          ]
        }
      ],  
  "rejectedItems": []
    }
  ],
  "acceptanceArtifacts": [],
  "rejectionArtifacts": []
}

📘

The line item's externalId is the user-supplied value in the request line item. The items in the result are linked to the items in the request. There are no rejectedItems because all five units of this item are available.

Partial fulfillment

A customer has configured a safeguard to send what's available. Instead of rejecting the item or order, Ordering API will fulfill the item partially and reject the remaining quantity.

Sample: Three units of the item are available and met the customer's expectations.

{
  "lineItems": [
    {
      "externalId": "line-item-1",
      "acceptedItems": [
        {
          "quantity": 3,
          "artifacts": [
            {
              "acceptanceArtifactType": "Charge",
              "category": "SUBTOTAL",
              "type": "PRINCIPAL",
              "amount": {

                "currencyCode": "USD",
                "amount": 9.99
              }
            }
          ]
        }
  ],
      "rejectedItems": [
        {
          "quantity": 2,
          "artifacts": [
            {
              "rejectionArtifactType": "RejectionCode",

              "code": "008-008"
            },
            {
              "rejectionArtifactType": "RejectionMessage",
              "message": "Item is out of stock."
            }
          ]
        }
      ]
    }
  ],
  "acceptanceArtifacts": [],
  "rejectionArtifacts": []
}

The total quantity across the accepted and rejected items remains five, which matches the requested quantity.

Total rejection

A customer has configured a safeguard that removes the line item or rejects the order if the requested quantity isn’t available.

{
  "lineItems": [
    {
      "externalId": "line-item-1",
      "acceptedItems": [],
      "rejectedItems": [
        {
          "quantity": 3,
          "artifacts": [
            {
              "rejectionArtifactType": "AvailableQuantity",
              "quantity": 3
            }
          ]
        },
        {
          "quantity": 2,
          "artifacts": [
            {
              "rejectionArtifactType": "RejectionCode",
              "code": "008-008"
            },
            {
              "rejectionArtifactType": "RejectionMessage",           
          	"message": "Item is out of stock."
            }

          ]
        }
      ]

       }
  ],
  "acceptanceArtifacts": [],
  "rejectionArtifacts": []
}

In the example, the three units become part of rejected items. The rejected items indicate that the quantity was available but rejected due to other constraints. The total quantity across all items adds to five. The order-level artifacts are omitted for simplicity.

Getting started

There are two parts in the onboarding process. First, the developer partner onboarding. Second, the customer onboarding on the Ordering API.

Developer partner onboarding

Amazon Business will work with you in completing your onboarding. The process takes four to six weeks and it involves:

Step 1. Submit your developer profile request
Step 2. Create an app client in Solution Provider Portal
Step 3. Authorize your Amazon Business API apps
Step 4. Create your request

Step 5. Configure Amazon SNS
Step 6. Activate the SNS feature

After completing Step 5. Configure Amazon SNS, please contact your Amazon Business Customer Advisor and share your IAM Publish Role and SNS topic ARNs. The Amazon Business Customer Advisor will connect with the team who will activate the SNS feature, and sends you a status update:

{"externalRequestId":"external-order-id-12345"}

Step 7. Test your configuration
To test the configuration, use externalId as path parameter.

Path - GET /ordering/2022-10-30/orders/{externalId}
With ActualOrder: Path - GET /ordering/2022-10-30/orders/external-order-id-12345

GET /ordering/2022-10-30/orders/11-123456789 
{
"x-amz-user-email":"[[email protected]]"
}
{
        "lineItems": [
          {
            "externalId": "line-item-1",
            "acceptedItems": [
               {
                "quantity": 5,
                "artifacts": [
                {
                  "acceptanceArtifactType": "Charge", "category": "SUBTOTAL",
                  "type": "PRINCIPAL",
                  "amount": { 
                      "currencyCode": "USD",
                      "amount": 9.99
                     }
                    } 
                  ]
                } 
               ],
        "rejectedItems": []
          }
        ],
        "acceptanceArtifacts": [],
        "rejectionArtifacts": []
}

Customer onboarding

After completion of API integration, onboard your business customers to Amazon Business Ordering API. Ask your business customers to complete these steps:

Step 1. Create an Amazon Business account
Step 2. Create a group
Step 3. Configure the purchasing system and generate a unique group identifier
Step 4. Set up the purchasing preference
Step 5. Add a payment method
Step 6. Switch the setting of the purchasing system from test mode to active mode
Step 7. Add user to a group

Step 1. Create an Amazon Business account

Create an Amazon Business account for the desired Amazon Business store.

Step 2. Create a group

  1. Sign in to your Amazon Business account. Navigate to Account Details > Business Settings. The Business setting displays.
  2. Navigate to Members > Groups. Select Groups.

The group setting displays.

  1. Select Add Group.

The Create Group displays.

  1. In the Group name text box, enter the name of the group that is allowed to access your purchasing system.
    Sample group name: OrderingAPI_TestGroup

📘

In the future, if you decide to revoke the access permission for this group, select the box turn off purchasing for this group.

  1. Select the applicable payment methods and shipping addresses for the group.

  2. Select Add Group. The group is added to the list.

Step 3. Configure the purchasing system and generate a unique group identifier

  1. Select the group name. In the example, the group name is OrderingAPI_TestGroup. The page for this group displays.
  2. Navigate to System integrations > Configure purchasing system.
  1. On the next screen, place your mouse cursor in the search box. The list of available purchasing systems displays. Select your purchasing system.

📘

The group identifier generated here is your BuyingGroup reference in the Ordering APIrequest.

If your purchasing system isn’t in the list, enter Ordering-API in the search box. Select Ordering API.
A screen detailing the unique group identifier displays. Select Save.

Step 4. Set up the purchasing preference

  1. Navigate to System integrations > Configure purchasing system.
  2. Navigate to Order safeguards. Select Edit.

The next screen provides option for setting how to handle order requests.

  1. Select Edit to set the option for each safeguard.
  2. Select Save.

Step 5. Add a payment method

Manage the checkout preferences by adding a payment method.

  1. Navigate to Payment Method > Add a payment method.
  1. Select Add payment method.
  1. Select the applicable payment method: credit or debit cards, personal checking accounts, or business checking accounts.

Step 6. Switch the setting of the purchasing system from test mode to active mode

Once the setup and integration meets your expectations, switch the setting of the purchasing system from Test Mode to Active Mode:

  1. Navigate to Systems Integration > Purchasing system.
  2. Select Switch to Active mode.

🚧

After a group is turned to Active mode, all orders made using the group will be shipped and charged.

Step 7. Add user to a group

The Purchase Order will reach Amazon Business when there’s an assigned group and users in the purchasing system.

  1. Select the group name.
    In the example, the group name is OrderingAPI_TestGroup. The page for this group displays.
  1. Select Add people.
    The next screen will allow you add people for this group. You have these options: Invite by email, Upload a spreadsheet, or Share an invite link.
Invite by email
  1. Enter the email address of the people who is allowed to access your purchasing system.
  2. Select Buyer (requisitioner).
  3. Select Invite people.
Upload a spreadsheet
  1. Select this spreadsheet template.
  2. Open the spreadsheet file and make changes.
  3. Save the file in your local folder.
  4. Select Browse and select the file to upload the spreadsheet.

The page displays the number of entries to process.

  1. Select Upload the file.
Share an invite link
  1. Select Copy this link.
  2. Paste the link in the body of your email message.

Frequently asked questions

Q: Which region or country does Ordering APIsupports?
A: Ordering API supports all Amazon Business marketplace.

Q: What role to request for Ordering API?
A: The role to request for Ordering API is AmazonBusinessOrderPlacement.

Q: Is it required to add groups and users in my purchasing system before using the Ordering API?
A: Yes. The Purchase Order will reach Amazon Business when there’s an assigned group and users in the purchasing system.

Q: Do you have a sample response to share?
A: Yes. Here’s the sample response.

HTTP/1.1 200 OK
x-amzn-RequestId: ...
Content-Type: application/json
Content-Length: ...

{
  "lineItems": [
    {
      "externalId": "line-item-1",
      "acceptedItems": [
         {
          "quantity": 1,

          "artifacts": [
            {
              "acceptanceArtifactType": "DeliveryTimeRange",
              "lowerBoundary": "2023-01-01T08:00:00Z",
              "upperBoundary": "2023-01-02T07:59:59Z"
            },
            {
              "acceptanceArtifactType": "UnitPrice",
              "amount": {
                "currencyCode": "USD",
                "amount": 9.99
              }
            },
            {
              "acceptanceArtifactType": "Charge",
              "amount": {
                "currencyCode": "USD",
                "amount": 4.99
              },
              "category": "SHIPPING",
              "type": "PRINCIPAL"
            },
            {




              "acceptanceArtifactType": "Charge",
              "amount": {
                "currencyCode": "USD",
                "amount": 9.99
              },
              "category": "SUBTOTAL",
              "type": "PRINCIPAL"
            },
            {
              "acceptanceArtifactType": "OrderIdentifier",
              "identifier": "000-1111111-2222222"
            }
          ]
        }
      ],    
 "rejectedItems": []
    }
  ],
  "acceptanceArtifacts": [
    {
      "acceptanceArtifactType": "Charge",
      "amount": {
        "currencyCode": "USD",
        "amount": 4.99
      },
      "category": "SHIPPING",
      "type": "PRINCIPAL"
    },
    {
      "acceptanceArtifactType": "Charge",

      "amount": {
        "currencyCode": "USD",
        "amount": 9.99
    },
      "category": "SUBTOTAL",
      "type": "PRINCIPAL"
    },
    {
      "acceptanceArtifactType": "Signed"
    }
  ],
  "rejectionArtifacts": []
}

Q: Does Ordering API return an error response for unsuccessful request?
A: Yes. If the request is unsuccessful, Ordering API returns an error response.

HTTP/1.1 400 Bad Request
x-amzn-RequestId: ...
Content-Type: application/json
Content-Length: ...

{
  "errors": [
    {
      "code": "INVALID_REQUEST_PARAMETER",
      "message": "The following required request parameter is missing: lineItems",
      "details": ""

    }
  ]
}
HTTP/1.1 403 Forbidden
x-amzn-RequestId: ...
Content-Type: application/json
Content-Length: ...

{
  "errors": [
    {
      "message": "The security token included in the request is invalid.",
      "code": "InvalidInput"
    }
  ]
} 

Q: What features/functionalities are currently not supported with Ordering API?
A: The following features are not currently supported:

FeaturesDescriptionAlternate option
Amazon Fresh ProductsHighly perishable products such as groceriesPunchout Ordering
Gift cardsPhysical and digital gift cards sold on Amazon Business.Punchout Ordering with credit card
Digital productsDigital products sold on Amazon Business.Punchout Ordering
Order Confirmation emailOrder confirmation email sent to the customer after an order is placed.Punchout Ordering and cXML Direct Ordering
Electronic Order ConfirmationOrder confirmation sent to the customer in cXML or EDI format.Punchout Ordering and cXML Direct Ordering
Electronic Advanced Shipment NotificationAdvanced Shipment Notification sent to the customer in cXML or EDI format.Punchout Ordering and cXML Direct Ordering
Adding Billing Address from Purchase Order (PO) to invoicingDynamically pull the BillTo field from the PO as opposed to the static value loaded when activating invoicing line of credit. This feature helps keep billing separate for entities dynamically.Punchout Ordering and cXML Direct Ordering
Planned DeliveryAbility for customers to select a delivery date up to 90 days in advance.Punchout Ordering
Scheduled DeliveryA delivery experience in which customers choose a specific delivery window from a calendar.Punchout Ordering
Heavy/Bulky products supportPurchase of Heavy Bulky products. Product is considered Heavy/Bulky when weight exceeds 30Kg and/or its Girth (girth=Length+2*(Width+Height)) exceeds 300cm and/or its Length exceeds (150cm)Punchout Ordering and cXML Direct Ordering
Free Pallet Delivery (FPD)A free shipping benefit for all Business Prime members to get their pallet size purchases delivered in a single delivery on a pallet, either as soon as possible (3-7 days) or for a scheduled delivery.Punchout Ordering and cXML Direct Ordering

For information about Punchout Ordering, see Punchout - Purchasing System Integration. For information about cXML Direct Ordering, contact your Amazon Business customer advisor.

Appendices

Appendix 1: Amazon Business endpoints, store URLs, and store IDs

Amazon Business endpoints

Amazon Business store URLs

Amazon Business store IDs

Appendix 2: Ordering API model and reference

Refer to Ordering API v1 model and Ordering API v1 reference.

Appendix 3: Ordering API rejection codes

Ordering API follows standard HTTP status codes. Generally, the API returns HTTP 400 status code for any missing inputs. If the API input is valid but the order cannot be fulfilled due to service issues or business logic reasons, then rejection codes are provided with HTTP 200 status code.

Below are the rejection codes provided with an HTTP 200 status code in response.

rejection_message_coderejection_message_code_descrejection_message_shortrejection_message_long
000-001UNEXPECTED_ERRORUnknown ErrorSomething went wrong on our side. We're sorry for the inconvenience. Please contact Amazon Business customer support.
000-002UNEXPECTED_ERROR_CVUnknown ErrorSomething went wrong on our side. We're sorry for the inconvenience. Please contact Amazon Business customer support.
001-001UNSUPPORTED_ORDER_TYPEcXML - Unsupported order typeYou've updated an order that has been submitted to Amazon Business. Currently, Amazon Business doesn't support updates to an existing order. We're working to include this capability in the future. Please place a new purchase order. To cancel an existing order, contact Amazon Business customer support.
001-012NO_ITEMS_REMAININGAll line items in your order were individually rejected.
002-002CREDENTIALS_NOT_VALIDATEDMissing or invalid credentialsYour order has invalid credentials. Your eProcurement system transmits an invalid 'from identity' or 'shared secret' in credentials. Please ask your IT support team or Amazon Business account admin to provide a valid 'from identity' and 'shared secret' in /cXML/Header/From/Credential/Identity.
003-001ADDRESS_NOT_PRESENTMissing address dataThe address is missing. Your eProcurement system didn't transmit ${Address}. Please ask your IT support team or Amazon Business account admin to provide ${Address} in {XPATH}.
003-002ADDRESS_ELEMENT_MISSINGAddress element missingA required address element is missing. Please provide complete address information.
003-003ADDRESS_NAME_MISSINGAddress name missingThe address name field is missing. Please provide an address name.
003-004ADDRESS_NAME_INVALIDAddress name invalidThe address name contains invalid characters. Please provide a valid address name.
003-005ADDRESS_NAME_MULTIBYTEAddress name multibyteThe address name contains multibyte characters that are not supported. Please use standard characters.
003-006POSTAL_ADDRESS_MISSINGPostal address missingThe postal address is missing. Please provide complete postal address information.
003-007POSTAL_ADDRESS_NAME_MISSINGPostal address name missingThe postal address name is missing. Please provide a postal address name.
003-008POSTAL_ADDRESS_NAME_INVALIDPostal address name invalidThe postal address name is invalid. Please provide a valid postal address name.
003-009DELIVER_TO_MISSINGDeliver-to name missingThe deliver-to name is missing. Please provide the recipient name.
003-010DELIVER_TO_MULTIBYTEDeliver-to multibyteThe deliver-to name contains unsupported multibyte characters. Please use standard characters.
003-011DELIVER_TO_INVALIDDeliver-to invalidThe deliver-to name is invalid. Please provide a valid recipient name.
003-012STREET_ELEMENT_MISSINGStreet element missingThe street element is missing from the address. Please provide street information.
003-013STREET_LINE1_MISSINGStreet line 1 missingStreet address line 1 is missing. Please provide the primary street address.
003-014STREET_LINE1_MULTIBYTEStreet line 1 multibyteStreet line 1 contains unsupported multibyte characters. Please use standard characters.
003-015STREET_LINE1_INVALIDStreet line 1 invalidStreet address line 1 is invalid. Please provide a valid street address.
003-016STREET_LINE1_MISSING_JPStreet line 1 missing (JP)Street address line 1 is missing (Japan marketplace). Please provide the street address.
003-017STREET_LINE1_MULTIBYTE_JPStreet line 1 multibyte (JP)Street line 1 contains invalid multibyte characters (Japan marketplace).
003-018STREET_LINE1_INVALID_JPStreet line 1 invalid (JP)Street address line 1 is invalid (Japan marketplace). Please provide a valid street address.
003-019STREET_LINE2_MISSINGStreet line 2 missingStreet address line 2 is missing. Please provide street line 2 if required.
003-020STREET_LINE2_MULTIBYTEStreet line 2 multibyteStreet line 2 contains unsupported multibyte characters. Please use standard characters.
003-021STREET_LINE2_INVALIDStreet line 2 invalidStreet address line 2 is invalid. Please provide a valid street address line 2.
003-022STREET_LINE3_MISSINGStreet line 3 missingStreet address line 3 is missing. Please provide street line 3 if required.
003-023STREET_LINE3_MULTIBYTEStreet line 3 multibyteStreet line 3 contains unsupported multibyte characters. Please use standard characters.
003-024STREET_LINE3_INVALIDStreet line 3 invalidStreet address line 3 is invalid. Please provide a valid street address line 3.
003-025CITY_ELEMENT_MISSINGCity element missingThe city element is missing from the address. Please provide city information.
003-026CITY_ELEMENT_EMPTYCity element emptyThe city field is empty. Please provide a city name.
003-027CITY_INVALIDCity invalidThe city name is invalid. Please provide a valid city name.
003-028CITY_MULTIBYTECity multibyteThe city name contains unsupported multibyte characters. Please use standard characters.
003-029STATE_MISSINGState missingThe state or region is missing from the address. Please provide state/region information.
003-030STATE_MULTIBYTEState multibyteThe state or region contains unsupported multibyte characters. Please use standard characters.
003-031STATE_INVALIDInvalid state in address
003-032POSTALCODE_MISSINGPostal code missingThe postal code is missing from the address. Please provide a postal code.
003-033POSTALCODE_MULTIBYTEPostal code multibyteThe postal code contains unsupported multibyte characters. Please use standard characters.
003-034POSTALCODE_INVALIDInvalid postal code format
003-035COUNTRY_ELEMENT_MISSINGCountry element missingThe country element is missing from the address. Please provide country information.
003-036ISO_COUNTRY_CODE_MISSINGISO country code missingThe ISO country code is missing. Please provide a valid 2-letter ISO country code.
003-037ISO_COUNTRY_CODE_LENGTH_EXCEEDEDISO country code length exceededThe ISO country code exceeds the maximum length. Please use a 2-letter ISO country code.
003-038ISO_COUNTRY_CODE_INVALIDISO country code invalidThe ISO country code is invalid. Please provide a valid 2-letter ISO country code.
003-039EMAIL_ADDRESS_INVALIDEmail address invalidThe email address format is invalid. Please provide a valid email address.
003-040EMAIL_NAME_INVALIDEmail name invalidThe email display name is invalid. Please provide a valid email name.
003-041EMAIL_ADDRESS_MISSINGEmail address missingThe email address is missing. Please provide an email address.
003-042EMAIL_NAME_MISSINGEmail name missingThe email display name is missing. Please provide an email name.
003-043TELEPHONE_NUMBER_MISSINGTelephone number missingThe telephone number is missing. Please provide a phone number.
003-044AREA_OR_CITYCODE_MISSINGArea or city code missingThe area code or city code is missing from the phone number. Please provide complete phone number.
003-045NUMBER_MISSINGPhone number missingThe phone number is missing. Please provide a valid phone number.
003-046NUMBER_EMPTYPhone number emptyThe phone number field is empty. Please provide a phone number.
003-047NUMBER_INVALIDPhone number invalidThe phone number format is invalid. Please provide a valid phone number.
003-048NUMBER_NON_NUMERICPhone number non-numericThe phone number contains non-numeric characters. Please provide only numeric digits.
003-049NUMBER_INSUFFICIENT_CHARACTERSPhone number insufficient charactersThe phone number is too short. Please provide a complete phone number.
003-050PHONE_NUMBER_NAME_INVALIDPhone number name invalidThe phone number label/name is invalid. Please provide a valid label.
003-051PHONE_NUMBER_NAME_MISSINGPhone number name missingThe phone number label/name is missing. Please provide a label for the phone number.
003-900UNAUTHORIZED_ADDRESSUnauthorized addressYou are not authorized to use this address. Please select an address you have permission to use.
003-052ADDRESS_INVALIDInvalid address dataYour order has invalid information. Your eProcurement system transmits an invalid ${Address}. Please ask your IT support team or Amazon Business account admin to provide a valid address in ${Address}.
004-001PAYMENT_PLAN_NOT_FOUNDMissing default payment methodYour group has an active 'shared payment' settings, but the default payment method requires configuration. Please ask your IT support team or Amazon Business account admin to configure the default payment method. Follow these steps: 1. Sign in to your Amazon Business account. 2. Go to Account Details > Business Settings. 3. In Business Settings, navigate to Billing and Shipping > Payment Methods.
004-002INACTIVE_INSTRUMENT_BILLING_ADDRESSInvalid billing addressThe billing address associated with your payment method is invalid. Please update the billing address or select a different payment method.
004-003INACTIVE_INSTRUMENTInactive payment methodYour payment method is inactive or invalid. Please add a valid payment method. Follow these steps: 1. Sign in to your Amazon Business account. 2. Go to Account Details > Account settings. If your group uses a 'shared' payment method, please contact your IT support team or Amazon Business account admin.
004-004PAYMENT_METHOD_MISMATCHPayment method mismatchThe payment setting for your group was changed from 'shared pay' to 'individual pay' after checkout. For this reason, we can't find a valid payment method in your purchase order. Please choose a valid payment option at checkout.
004-005PAYMENT_INSTRUMENT_EXPIREDExpired payment instrumentYour payment method has expired. Please choose another payment method or add a new payment method.
004-006INSUFFICIENT_COVERAGE_UNKNOWN_PAYMENT_PLANInsufficient coverage unknown payment planThere is insufficient coverage for an unknown payment plan. Please contact Amazon Business customer support.
004-007INVALID_CARD_SECURITY_CODEInvalid card security codeThe card security code (CVV) is invalid. Please verify the security code.
004-008INCOMPATIBLE_PAYMENT_PLANSIncompatible payment plansThe selected payment plans are incompatible. Please choose compatible payment methods.
004-009FRAUD_DENIEDPayment denied due to fraud checkThe payment was denied due to fraud prevention measures. Please contact Amazon Business customer support.
004-010ELIGIBILITY_FAULT_INSUFFICIENT_COVERAGEInsufficient credit limitThere's an insufficient balance in your Pay by Invoice credit line. Please ask your IT support team or Amazon Business account admin to clear pending invoices.
004-011ELIGIBILITY_FAULT_CURRENCY_NOT_SUPPORTEDCurrency mismatchThe currency in your payment method does not match the order currency. Please use a payment method with matching currency.
004-012ELIGIBILITY_FAULT_MARKET_PLACE_NOT_SUPPORTEDMarketplace mismatchThe payment method is not supported in this marketplace. Please use a payment method valid for this marketplace.
004-013ELIGIBILITY_FAULT_INELIGIBLE_PRODUCT_FOR_PROCESSORPBI not supportedYour order contains an item that isn't supported by fulfillment through Pay by Invoice payment method. Please choose another payment method.
004-014ELIGIBILITY_FAULT_PAYMENT_METHOD_INACTIVEInactive payment methodThe Pay by Invoice (PBI) payment method is inactive for your account. Please choose another payment method. Another option is to ask your IT support team or Amazon Business account admin to activate the PBI payment method.
004-015ELIGIBILITY_FAULT_UNSUPPORTED_PAYMENT_OPTION_FOR_NON_IBA_PRODUCTPBI not supported for fulfilmentYour order contains item(s) that can't be purchased using 'Pay by Invoice' payment method. Please choose another payment method.
004-016ELIGIBILITY_FAULT_UNSUPPORTED_PAYMENT_METHODUnsupported payment methodYour order contains item(s) that can't be purchased using the selected payment method. Please choose another payment method.
004-017RETRYABLE_PAYMENT_ERRORAn internal error has occurred while validating your payment instrument. You may retry this request at a later time.
004-018PAYMENT_METHOD_OUT_OF_SYNCMissing default payment methodThe default payment plan for your group has been deleted. Please ask your IT support team or Amazon Business account admin to add a default payment plan.
004-019INSUFFICIENT_BUDGET_FUNDSThe budget used to complete this purchase has insufficient fundsThe budget has insufficient funds. Please select a different budget or add funds to the current budget.
004-020INVALID_BUDGETThe budget selected for this purchase is not validThe budget is not valid. Please select a valid budget.
005-001INACTIVE_GROUPYour group is not enabled for purchasingYour group is not enabled for purchasing. Please ask your IT support team or Amazon Business account admin to enable purchasing for your group.
006-003MULTIPLE_ACCOUNTS_ASSOCIATEDBuyer email linked to multiple accountsYour email ID is linked to multiple Amazon Business accounts. Amazon Business allows only one email ID for each Amazon Business account. Please link only one email ID. Need more help? Contact Amazon Business customer support.
007-001INCOMPLETE_SHIPPING_INPUTSlot not available for scheduled deliveryThe requested scheduled delivery slot is not available. Please select a different delivery time or use standard delivery.
007-003SHIPPING_CROSS_BORDER_EXPORTShipping export restrictionsWe can't ship this order to your selected delivery location. There's a regulatory or export restriction. Please select a different shipping address.
007-004INVALID_CUSTOMER_NAMEInvalid customer nameThe customer name is invalid. Please provide a valid customer name in the shipping information.
007-005DELIVERY_INFORMATION_MISSINGDelivery information missingRequired delivery information is missing. Please provide complete delivery details.
007-006DESTINATION_INFORMATION_MISSINGDestination information missingDestination information is missing. Please provide complete destination details.
007-007NO_DELIVERY_OPTIONNo ship option availableWe can't fulfill this order because there's no shipping option available at your specified location. Please select a different delivery location.
007-008SHIPPING_ENGINE_INVALID_INPUTInternal systems issueSomething went wrong on our side. We can't find the shipping information. Please contact Amazon Business customer support.
007-009SHIPPING_RESTRICTEDInternal systems issueSomething went wrong on our side. We can't find the shipping information. Please contact Amazon Business customer support.
007-010INVALID_SELECTED_DELIVERY_OPTION_FOR_LINE_ITEMInternal systems issueSomething went wrong on our side. We can't find a valid ship option. Please contact Amazon Business customer support.
007-011INVALID_SHIPPING_ADDRESSInvalid shipping addressThe shipping address is invalid. Please provide a valid shipping address.
007-012KYC_DOCUMENT_UPLOAD_REQUIREDMissing KYC documentThis item requires cross-country shipping and a valid KYC document. Please upload a valid KYC documents in 'Your Orders' page. Need more help? Contact Amazon Business customer support.
007-013DELIVERY_OPTION_INVALIDUnsupported - Scheduled DeliverySomething went wrong on our side. This item requires scheduled delivery, which isn't supported at this time. Please contact Amazon Business customer support.
007-014OFFER_UNBUYABLE_CUSTOMER_CONTEXTOffer unavailableYour order contains an offer that isn't available at your specified location. Please select a different item or offer.
007-015DELIVERY_EXACTLY_ON_NO_SUPPORTED_SHIP_OPTION_AVAILABLEDelivery exactly on - no option availableNo shipping option is available for the exact delivery date requested. Please select a different delivery date or use standard delivery.
007-016DELIVERY_DATE_NOT_ON_SAME_DAY_AS_REQUESTED_DATEDelivery date not on same day as requestedThe available delivery date does not match the requested date. Please adjust your delivery date expectations.
008-001ORDER_TOTAL_PRICE_CHANGED_MORE_THAN_ALLOWED_SAFEGUARDTolerance - Order totalThe 'order total' exceeds the safeguard limit set by your organization. Delaying the submission of the purchase order (PO) or adding items to cart after checkout might cause large price changes. We recommend you to share the PO immediately and not add items to the cart after checkout.
008-002SHIPPING_PRICE_CHANGED_MORE_THAN_ALLOWED_SAFEGUARDTolerance - Shipping feeThe 'shipping fee' exceeds the safeguard limit set by your organization. Delaying the submission of the purchase order (PO) might cause changes in shipping fee. We recommend you to share the PO immediately after checkout.
008-003LINE_ITEM_SUBTOTAL_PRICE_CHANGED_MORE_THAN_ALLOWED_SAFEGUARDTolerance - Item subtotalThe 'item subtotal' exceeds the safeguard limit set by your organization. Delaying the submission of the purchase order (PO) or adding items to cart after checkout might cause large price changes. We recommend you to share the PO immediately and not add items to the cart after checkout.
008-004DELIVERY_DATE_AFTER_EXPECTED_DATETolerance - Delivery timeThe order will not reach you within the delivery time limit set by your organization. Delaying the submission of purchase order (PO) might delay the delivery. We recommend you to share the PO immediately after checkout.
008-005UNIT_PRICE_PREDICATE_VIOLATIONTolerance - Unit priceThe 'unit price' exceeds the safeguard limit set by your organization. Delaying the submission of the purchase order (PO) or adding items to cart after checkout might cause large price changes. We recommend you to share the PO immediately and not add items to the cart after checkout.
008-006FBA_PREDICATE_VIOLATIONTolerance - Non FBAYour order contains an item that isn't Fulfilled by Amazon. Your organization only allows items that are Fulfilled by Amazon. Please select an item that is Fulfilled by Amazon.
008-007QUANTITY_PREDICATE_VIOLATIONTolerance - Insufficient stockThe seller's stock isn't enough to meet your requested quantity. Your organization only allows purchases if the requested quantity is available. Please reduce the quantity or choose another seller.
008-008OFFER_NOT_PROVIDEDTolerance - item not availableYour order contains an item that is currently unavailable and we can't find a suitable replacement. Please select another item.
008-009OFFER_UNAVAILABLEOffer unavailableYour order contains an offer that is unavailable. Please select a different item or offer.
008-010CONDITION_PREDICATE_VIOLATIONCondition predicate violationThe item condition does not meet your organization's safeguard requirements. Please select an item with an acceptable condition.
008-011ORDER_CANCELLED_SAFEGUARDYour order was canceled because your organization's safeguards do not allow purchasing if there is a problem with a line itemYour organization's safeguards require all line items to be valid. Since one or more items were rejected, the entire order was cancelled. Please resolve the line item issues or adjust your safeguard settings.
009-001OFFER_NOT_ALLOWED_BY_CURATIONItem or seller is blockedThe item or the seller is blocked by your organization. Please select a different item and seller.
009-007PROHIBITED_ITEMItem is prohibited for purchase
010-001CUSTOMIZABLE_UNSUPPORTEDUnsupported - Customizable itemsYou've tried to purchase a customized item that is only available through enhanced checkout feature in Punchout. Currently, enhanced checkout is inactive for your account. We recommend you to activate the enhanced checkout feature. Please contact your Amazon Business account admin or Amazon Business customer support.
010-002AT_HOME_SERVICE_UNSUPPORTEDUnsupported - Amazon Home ServicesYou've tried to purchase an Amazon Home Services item that is only available through enhanced checkout feature in Punchout. Currently, enhanced checkout is inactive for your account. We recommend you to activate the enhanced checkout feature. Please contact your Amazon Business account admin or Amazon Business customer support.
010-003DIGITAL_UNSUPPORTEDUnsupported - Digital itemsYou've tried to purchase a digital item that is only available through enhanced checkout feature in Punchout. Currently, enhanced checkout is inactive for your account. We recommend you to activate the enhanced checkout feature. Please contact your Amazon Business account admin or Amazon Business customer support.
010-004E_GIFT_CARD_NOT_SUPPORTEDUnsupported - eGift cardsYou've tried to purchase an eGift card that is only available through enhanced checkout feature in Punchout. Currently, enhanced checkout is inactive for your account. We recommend you to activate the enhanced checkout feature. Please contact your Amazon Business account admin or Amazon Business customer support.
010-005MAGAZINE_WITH_PBI_NOT_SUPPORTEDUnsupported - MagazinesYou've tried to purchase a magazine that is only available through enhanced checkout feature in Punchout. Currently, enhanced checkout is inactive for your account. We recommend you to activate the enhanced checkout feature. Please contact your Amazon Business account admin or Amazon Business customer support.
010-006BUNDLES_UNSUPPORTEDUnsupported - BundlesYou've tried to purchase a magazine that is only available through enhanced checkout feature in Punchout. Currently, enhanced checkout is inactive for your account. We recommend you to activate the enhanced checkout feature. Please contact your Amazon Business account admin or Amazon Business customer support.
010-007WHOLE_FOODS_UNSUPPORTEDUnsupported - Food ItemYou've tried to purchase a magazine that is only available through enhanced checkout feature in Punchout. Currently, enhanced checkout is inactive for your account. We recommend you to activate the enhanced checkout feature. Please contact your Amazon Business account admin or Amazon Business customer support.
010-008PHARMACY_UNSUPPORTEDUnsupported - PharmacyYou've tried to purchase a magazine that is only available through enhanced checkout feature in Punchout. Currently, enhanced checkout is inactive for your account. We recommend you to activate the enhanced checkout feature. Please contact your Amazon Business account admin or Amazon Business customer support.
011-001INVALID_UNITPRICE_CURRENCYInvalid unit price currencyThe currency code in the unit price is invalid. Please provide a valid currency code.
011-002INVALID_UNITPRICE_AMOUNTInvalid unit price amountThe unit price amount is invalid. Please provide a valid numeric amount.
011-003INVALID_TAX_CURRENCYInvalid tax currencyThe currency code in the tax amount is invalid. Please provide a valid currency code.
011-004INVALID_TAX_AMOUNTInvalid tax amountThe tax amount is invalid. Please provide a valid numeric amount.
011-005INVALID_SHIPPING_CURRENCYInvalid shipping currencyThe currency code in the shipping amount is invalid. Please provide a valid currency code.
011-006INVALID_SHIPPING_AMOUNTInvalid shipping amountThe shipping amount is invalid. Please provide a valid numeric amount.
011-007INVALID_CHARGE_CURRENCYInvalid charge currencyThe currency code in the charge is invalid. Please provide a valid currency code.
011-008INVALID_CHARGE_AMOUNTInvalid charge amountThe charge amount is invalid. Please provide a valid numeric amount.
011-009INVALID_CURRENCYInvalid currencyThe currency code is invalid. Please provide a valid ISO currency code.
011-010INVALID_AMOUNTInvalid amountThe amount is invalid. Please provide a valid numeric amount.
011-011CURRENCY_MISMATCHCurrency mismatchThe currencies in your order do not match. Please ensure all amounts use the same currency code.
012-001INVALID_BUSINESS_IDENTIFICATION_XPATHInvalid business identification xpathThe business identification xpath is invalid. Please provide a valid xpath for business identification.
012-002BUSINESS_ID_NOT_FOUNDBusiness ID not foundThe specified business ID was not found. Please verify the business ID is correct.
012-003MLE_IDENTIFIED_GROUP_IN_SELF_PAYMLE identified group in self payThe multi-legal entity group is configured for self-pay. Please use the appropriate payment configuration.
014-001ACCOUNTING_ERRORAccounting errorAn accounting error occurred. Please contact Amazon Business customer support.
014-900BLANKET_PO_NUMBER_NOT_FOUNDBlanket PO number not foundThe blanket purchase order number was not found. Please verify the blanket PO number is correct.
014-901DISTRIBUTIONS_CONFIG_NOT_FOUNDDistributions config not foundThe distributions configuration was not found. Please verify your distributions setup.
015-001ORDERING_UNIT_LIMIT_EXCEEDEDExceeds order limit or line item quantityYou order contains more than 50 items or 999 item quantity. Amazon Business allows a maximum of 50 items or 999 item quantity per purchase order. Please ask you IT support team or Amazon Business account admin to create multiple POs to split the items and item quantity. Limit the total items to 50 and total item quantity to 999 for each PO.
015-002GIFT_CARD_LIMITThis item was rejected because of an invalid custom gift card valueThe custom gift card value is invalid. Please provide a value within the acceptable range for this gift card.
015-003QUANTITY_LIMITS_EXCEEDEDExceeds temporary item quantity limitYour order exceeds the temporary quantity limit for this item. Please reorder after some time.
015-004MINIMUM_QUANTITY_LIMITS_NOT_REACHEDMinimum order quantity not metYour order quantity is below the minimum order quantity of {MinimumQuantity}. Please place a new order with a minimum quantity of {MinimumQuantity}.
015-005ITEM_QUANTITY_NOT_AVAILABLEInsufficient stockSituation 1 (If we can get information on stock availability): We can't fulfill your order due to shortage of stock for this item. We only have {availableQuantity} in stock. Please reduce the item quantity to {availableQuantity} or lesser. Situation 2 (If we can't get information on stock availability): We can't fulfill your order due to shortage of stock for this item. We're trying to get information on stock availability. In the meantime, please choose another similar item.
015-006MINIMUM_PURCHASE_THRESHOLD_NOT_REACHEDMinimum purchase amount not metYour order is below the required minimum purchase amount of $25. Please place a new order with a total cart value of $25 or more.
015-007TOTAL_QUANTITY_EXCEED_LIMITTotal quantity limit exceededThe total quantity across all items in your order exceeds the allowed limit. Please reduce the total quantity.
016-001GROUP_ALLOWED_ONLY_PUNCHOUTGroup allowed only punchoutThis group is configured for punchout ordering only. Please use punchout to place orders.
016-002DELIVERY_EXACTLY_ON_VALIDATION_MULTIPLE_DELIVERY_DATESMultiple delivery dates providedMultiple delivery dates were provided. Please specify only one delivery date.
016-003DELIVERY_EXACTLY_ON_VALIDATION_DELIVERY_DATE_IN_THE_PASTDelivery date in the pastThe requested delivery date is in the past. Please provide a future delivery date.
016-004DELIVERY_EXACTLY_ON_VALIDATION_DELIVERY_DATE_AFTER_LIMITDelivery date after limitThe requested delivery date is too far in the future. Please select a date within the allowed range.
016-005INVALID_RFQ_MESSAGE_IDENTIFIERInvalid RFQ message identifierThe RFQ (Request for Quote) message identifier is invalid. Please provide a valid RFQ identifier.
016-900MALFORMED_BUYER_IDMalformed buyer IDThe buyer ID format is invalid. Please provide a valid buyer ID.
016-901CUSTOMER_ID_MISSINGCustomer ID missingThe customer ID is missing from the request. Please include a valid customer ID.
016-902MISSING_BUYER_REFMissing buyer referenceThe buyer reference is missing. Please include a buyer reference in your request.
016-903BAD_EXTERNAL_GROUP_IDBad external group IDThe external group ID is invalid. Please provide a valid group ID.
016-904GROUP_NOT_IN_PARTYGroup not in partyThe specified group does not belong to the party. Please verify the group ID.
016-905GROUP_NOT_PUBLICGroup not publicThe group is not public. Please use a public group or configure group visibility.
016-907BUYING_GROUP_DETAIL_MISSINGBuying group detail missingBuying group details are missing from the request. Please include buying group information.
016-908MISSING_GROUP_REFMissing group referenceThe group reference is missing. Please include a group reference in your request.
016-909ADDRESS_ID_CUSTOMER_ID_MISMATCHAddress ID customer ID mismatchThe address ID does not match the customer ID. Please use an address that belongs to the customer.
016-910MALFORMED_LEGAL_ENTITY_IDMalformed legal entity IDThe legal entity ID format is invalid. Please provide a valid legal entity ID.
016-911MLE_STRATEGY_CONFIG_NOT_EXISTSMLE strategy config does not existThe multi-legal entity strategy configuration does not exist. Please configure MLE strategy.
016-912MATCHING_MLE_GROUP_NOT_PRESENTMatching MLE group not presentNo matching multi-legal entity group was found. Please verify your MLE configuration.
016-913NO_MATCHING_AUXILIARY_KEY_FOUNDNo matching auxiliary key foundNo matching auxiliary key was found for multi-legal entity routing. Please verify your MLE setup.
016-914DUPLICATE_ORDER_REQUEST_APIDuplicate order request APIThis order request is a duplicate. Please use a unique external ID for each order.
016-915BOTH_PENDING_ORDER_AND_PENDING_LINE_ITEM_REFERENCE_RECEIVEDBoth pending order and line item reference receivedBoth pending order reference and pending line item reference were provided. Please provide only one.
016-916INVALID_PENDING_LINE_ITEM_REFERENCE_RECEIVEDInvalid pending line item referenceThe pending line item reference is invalid. Please provide a valid reference.
016-917PENDING_LINE_ITEM_REFERENCE_FROM_MULTIPLE_PURCHASE_RECEIVEDPending line item references from multiple purchasesPending line item references from multiple purchases were provided. Please reference items from a single purchase.
016-918INVALID_PENDING_ORDER_REFERENCE_RECEIVEDInvalid pending order referenceThe pending order reference is invalid. Please provide a valid pending order reference.
016-919INVALID_PURCHASE_ORDER_NUMBERInvalid purchase order numberThe purchase order number format is invalid. Please provide a valid PO number.
016-920INVALID_PAYMENT_METHODInvalid payment methodThe payment method in the request is invalid. Please provide a valid payment method.
016-921REQUESTED_DELIVERY_DATE_BEFORE_CURRENT_DATERequested delivery date before current dateThe requested delivery date is before the current date. Please provide a future delivery date.
016-922PENDING_REFERENCE_MISSINGPending reference missingA pending reference is required but missing. Please include a pending order or line item reference.
016-923MISSING_MARKETPLACEMissing marketplaceThe marketplace is missing from the request. Please include a valid marketplace.
016-924MISSING_USER_REFMissing user referenceThe user reference is missing. Please include a user reference in your request.
016-925UNSUPPORTED_MARKETPLACEUnsupported marketplaceThe specified marketplace is not supported. Please use a supported marketplace.
016-926DUPLICATE_LINE_ITEM_EXTERNAL_IDDuplicate line item external IDDuplicate line item external IDs were found. Please use unique external IDs for each line item.
016-927MLE_AUXILIARYMLE auxiliaryA multi-legal entity auxiliary error occurred. Please verify your MLE configuration.
016-998UNAUTHORIZEDUnauthorizedYou are not authorized to perform this action. Please verify your permissions.
016-999INVALID_REQUESTInvalid requestThe request is invalid. Please verify your request format and parameters.
017-001EPROC_DISABLEDeProcurement disabledeProcurement is disabled for your group. Please contact your IT support team or Amazon Business account admin to enable eProcurement.
018-001GROUP_NOT_CONFIGURED_FOR_CHECKOUTCheckout broken - Group not configured for checkoutEnhanced checkout isn't activated for your group. Please ask your IT support team or Amazon Business account admin to activate the enhanced checkout for group ID: {groupId}.
018-002APPROVAL_WINDOW_EXPIREDPending order is expiredThe pending order approval window has expired. Please create a new order.
018-003DUPLICATE_ORDER_REQUESTPending order is approvedThe pending order has already been approved. No further action is needed.
018-004ORDER_CANCELLEDPending order is cancelledThe pending order has been cancelled. Please create a new order if needed.
018-005ORDER_CONTAINS_MULTIPLE_SESSION_ITEMSOrder contains multiple session itemsThe order contains items from multiple sessions. Please separate into individual orders.
018-006ORDER_ITEM_COUNT_GREATER_THAN_PURCHASEOrder item count greater than pending order item countThe order has more items than the pending order. Please match the pending order item count.
018-007ORDER_ITEM_COUNT_LESS_THAN_PURCHASEOrder item count less than pending order item countThe order has fewer items than the pending order. Please include all pending order items.
018-008ORDER_ITEM_ASIN_NOT_SAME_AS_PURCHASE_ITEMOrder item asin not same as pending order itemThe item ASIN does not match the pending order. Please use the correct ASIN from the pending order.
018-009ORDER_ITEM_QUANTITY_NOT_SAME_AS_PURCHASE_ITEMOrder item quantity not same as pending order quantityThe item quantity does not match the pending order. Please use the correct quantity from the pending order.
018-010ORDER_LINE_ITEM_TOTAL_LESS_THAN_PURCHASE_LINE_ITEM_TOTALOrder total not same as pending order totalThe order total does not match the pending order total. Please verify the order matches the pending order.
018-011PO_MARKETPLACE_DIFFERENT_FROM_PUNCHOUTPO marketplace different from punchoutThe purchase order marketplace differs from the punchout marketplace. Please use the same marketplace.
018-012GROUP_NOT_CONFIGURED_FOR_CHECKOUT_IN_TEST_MODEGroup not configured for checkout in test modeThe group is not configured for checkout in test mode. Please configure test mode or switch to active mode.
018-013SCENARIO_NOT_SUPPORTED_FOR_CHECKOUTOrder buyer not same as pending order buyerThe buyer does not match the pending order buyer. Please use the correct buyer from the pending order.
020-001CONSUMER_ONLY_ITEM_USED_BY_BUSINESS_CUSTOMERConsumer only itemThis item is not available for purchase by Amazon Business customers. Please choose a different item.
020-002K12_LICENSE_MISSINGEligibility - K12 license missingThis item requires K12 credential. Please contact your IT support team or your Amazon Business account admin to access your organization's K12 credential. Access the credential by following these steps: 1. Sign in to Amazon Business. 2. Go to Account Details > Business Settings. 3. In Business Settings, navigate to Certifications > Licenses and Credentials.
020-003PANASONIC_IT_VAR_LICENSE_MISSINGEligibility - Panasonic IT-VAR reseller license missingThis item requires a Panasonic IT-VAR reseller license. Please contact your IT support team or your Amazon Business account admin to access your organization's Panasonic IT-VAR reseller license. Access the license by following these steps: 1. Sign in to Amazon Business. 2. Go to Account Details > Business Settings. 3. In Business Settings, navigate to Certifications > Licenses and Credentials.
020-004PROFESSIONAL_BEAUTY_LICENSE_MISSINGEligibility - Beauty license missingThis item requires a beauty license. Please contact your IT support team or your Amazon Business account admin to access your organization's beauty license. Access the license by following these steps: 1. Sign in to Amazon Business. 2. Go to Account Details > Business Settings. 3. In Business Settings, navigate to Certifications > Licenses and Credentials.
020-005BUSINESS_OFFER_USED_BY_NON_BUSINESS_CUSTOMEREligibility - Item for B2B purchase onlyThis item or offer is only available for purchase by Amazon Business customers. Please choose a different item or create an Amazon Business account.
020-006COMMERCIAL_ADDRESS_REQUIRED_FOR_DELIVERYEligibility - Shipment to commercial address onlyThis item is for shipping only to a commercial address. You've provided a residential shipping address. Please provide a commercial shipping address.
020-007BUSINESS_ONLY_RESTRICTED_ITEM_CAN_NOT_SHIP_TO_STATEEligibility - Shipping restrictionsThe seller can't ship the item to the requested state because of the shipping restrictions. Please select another seller or choose a different item.
020-008BUSINESS_ONLY_RESTRICTED_ITEM_LICENCE_ADDRESS_MISMATCHEligibility - Shipping address mismatch in licenseThis item is available for purchase with a valid license. Your shipping address didn't match the address associated with the license. Please provide a valid license and associated shipping address.
020-009BUSINESS_ONLY_RESTRICTED_ITEM_LICENSE_EXPIREDEligibility - Healthcare license expiredThis item is available for purchase with a valid healthcare license. Your healthcare license has expired. Please renew your license or add a new license.
020-010BUSINESS_ONLY_RESTRICTED_ITEM_LICENCE_STATE_MISMATCHEligibility - Shipping address mismatch in licenseThe 'state' mentioned in the shipping address and the 'state' mentioned in your healthcare license don't match. Please update the 'state' in the shipping address to match the 'state' in your license.
020-011US_ARMY_LICENSE_MISSINGEligibility - Allowed for purchase by US army onlyThis item is only available for purchase by the US Army. If you are a US Army personnel, please use approved credentials. If you aren't in the US Army, please choose a different item.
020-012HEALTHCARE_LICENSE_MISSINGEligibility - Healthcare license missingThis item is available for purchase with a valid healthcare license. Your healthcare license has expired. Please renew your license or add a new license.
020-013SPECIFIC_GROUP_LICENSE_MISSINGEligibility - Group not eligible for purchasingThis item is not available for purchase with your credentials. Please choose a different item.
020-014CUSTOMER_NOT_ELIGIBLEEligibility - Customer not eligible for purchasingThis item is only available for purchase under an 'Invite Program'. Please choose a different item.
020-015PROGRAM_NOT_ELIGIBLEEligibility - Group not eligible for purchasingThis item is not available for purchase by your group. Please choose a different item.
021-001BUNDLE_COMP_QUANTITY_INVALIDBundles - Multiple quantities not supportedYou've tried to order multiple quantities for a bundled item. Currently, Amazon Business only allows 1 quantity for this item. Please set the item quantity to 1.
021-002BUNDLE_COMP_INVALIDBundles - Item quantity changed post checkoutYour order contains bundled items. You've updated the items or quantities in this bundle after checkout. Currently, Amazon Business doesn't support updates after checkout.
022-001AGE_VERIFICATION_REQUIREDAge verification requiredThis item requires age verification. Your age verification isn't complete. Please revisit your order and complete the age verification process. Need more help? Contact Amazon Business customer support.
023-001OFFER_LISTING_NOT_AVAILABLEOffer unavailableThe selected offer is unavailable. Please choose a different item or offer.
023-002FULFILLMENT_NETWORK_MISSINGInternal systems issueSomething went wrong on our side. Please contact Amazon Business customer support.
023-003QUOTE_ITEM_PO_ASIN_MISMATCHQuote item PO ASIN mismatchThe ASIN in the quote does not match the ASIN in the purchase order. Please verify the correct ASIN.
023-004QUOTE_ITEM_QUANTITY_PO_ITEM_QUANTITY_MISMATCHQuote item quantity mismatchThe quantity in the quote does not match the quantity in the purchase order. Please verify the correct quantity.
023-005CQE_QUOTE_REQUEST_MISMATCH_ERRORCQE quote request mismatchThe quote request does not match the expected format. Please verify your quote request.
024-001AHS_NOT_SUPPORTEDAHS - Address or scheduled appointment issueThis item requires Amazon Home Services (AHS). There's either an issue with your scheduled appointment date or your selected address is outside the coverage area of AHS. Please contact Amazon Business customer support.
025-001BUYER_EQUALS_SELLERBuyer cannot be same as sellerThis item is sold by your organization. Amazon Business can't process an order where the buyer and seller are the same. Please choose an item not sold by your organization.
026-001VET_PRESCRIPTION_MISSINGEligibility - Vet prescription missingThis item requires a valid veterinary prescription. Please ask your IT support team or Amazon Business account admin to add a valid veterinary prescription in your account.
028-001PUNCHOUT_TEST_PO_ACTIVEPunchout test PO activeA test purchase order was submitted while the group is in active mode. Please switch to test mode or submit a production purchase order.
028-002PUNCHOUT_ACTIVE_PO_TESTPunchout active PO testAn active purchase order was submitted while the group is in test mode. Please switch to active mode or submit a test purchase order.
029-001GST_ADDRESS_MISMATCHGST address mismatchThe GST (Goods and Services Tax) address does not match the shipping address. This applies to India marketplace. Please ensure the GST address matches your shipping address.

Appendix 4: Multi-legal entity support

You can configure Ordering API for multi-legal entities (MLE). For more information, see How to configure Ordering API for multi-legal entities.


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